Refund policy
Returns & Refund Policy
At House of 1913, every item is made to order specifically for you. Because of the custom nature of our products—including printed, embroidered, laser-engraved, cut-and-sewn, and personalized items—all sales are final.
Returns
We do not accept returns or exchanges for:
- Custom or made-to-order products
- Personalized items
- Apparel produced specifically for your order
- Sale or clearance items
- Gift cards
Please review your order carefully before completing your purchase, as we are unable to accept returns due to sizing, color preference, buyer's remorse, or ordering the incorrect item.
Damaged, Defective, or Incorrect Items
We stand behind the quality of our products.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@houseof1913.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once we have reviewed the photos and details provided, we will determine the most appropriate resolution. Depending on the circumstances, this may include a replacement, repair, store credit, or another suitable solution.
Cancellations & Order Changes
Because all House of 1913 products are made to order, materials are purchased and production time is scheduled specifically for your order shortly after it is placed.
Requests to cancel or modify an order must be made within 24 hours of purchase. After that time, we may have already ordered materials, begun production, or reserved manufacturing capacity for your item. As a result, orders cannot be canceled, modified, or refunded.
Lost or Delayed Shipments
Once an order has been transferred to the shipping carrier, delivery times are outside of our control. If your package appears to be lost, please contact us and we'll help you work with the carrier to resolve the issue.
Questions
If you have any questions about your order or this policy, please contact us at: